"His attitude and professional demeanor is outstanding and my mother reacted wonderfully to him"
I just wanted to take a moment and voice my pleasure at the promotions of Justine and Zack. I have known Justine since her arrival in Rancho San Diego and her work ethic and dedication to her job has not gone unnoticed. She and her staff spent several weeks doing 24 hour care for my mother until she moved to an Assisted Living community. I continued using your staff after she moved for some extra exercises and companionship as my Mother has continued to decline. Zack was part of her 24 hour caregiving staff and I was impressed with him from his first day. His attitude and professional demeanor is outstanding and my mother reacted wonderfully to him. I needed assistance taking Mom to the dentist recently and she raised her head and smiled at the sight of Zack. That sounds like a small thing, but it is rare to get any emotion from her and it was heartwarming. He took care of moving her to and from the dental chair and I didn't have to worry as I trust Zack, as does my Mother. He made what could have been a terrible experience an easy one.
One other thing I'd like to mention is how when one of the staff is at the Assisted Living community they always take a moment to pat Mom's shoulder or stop by her wheelchair to say hello. It's another small thing, but Mom appreciates the kindness and I am grateful that she knows that many people care about her. Justine has fostered this attitude and her staff has responded as they always do. I have no doubt things will continue on in the fine manner that has been established. I also have no doubt that Zack will lead by example and the reputation of In Touch will continue to grow as a trustworthy and compassionate agency to use for your parents care.
Thank you. Joan